These questions have all been asked by clients like you at some point, so it’s quite likely there’s at least one that you’ve been wanting to ask too.
A: Yes, but first they will receive an email because it’s sent automatically as soon as the applicant supplies their address. Even if it’s 3:00am! Then we contact the referee every day for the first working week until we receive the information we need. The application is kept open for a further week (two weeks in total) to allow referees to respond. If we haven’t heard at the end of two weeks the application is closed.
A: No. We must obtain the reference directly from the employer in order to fully verify the source.
A: No. The current employment contract is ending so its not relevant to the tenancy term being applied for. We must verify the income details of the applicant for the duration of the new tenancy term because this is the income that will be used to pay the rent.
In our experience, new employers will provide references in the form of offer letters, copies of contracts and confirmation of the agreed start date, role, term and salary. If there are no conditions, this is usually fine.
A: We prefer all of our references to be written references (email or fax). Verbal references do not provide an audit trail, written ones do. Written references are also a far more secure way of verifying the source.
Also, imagine a landlord requests a copy of references from you because there’s been an issue mid-way through the tenancy. Wouldn’t it be better to provide a detailed written reference than having to tell them you had a quick phone call?
A: Usually because the employer isn’t expecting them. In order for the application to be completed quickly, the applicant needs to inform the correct person of the process:
A: We have followed the process above and haven’t been provided with the required information. We will re-open the application free of charge for up to 31 days from the date of submission. After 31 days we require a new application.
Have we missed any? Get in touch with the team at firstname.lastname@example.org with your other questions, we’d be happy to answer them.